Closed Captioning
      Back to home
      1. EventBuilder Software Knowledge Base
      2. Event Accessibility
      3. Closed Captioning

      Closed Captioning for On-Demand and Simulated-Live Events

      Organizers can order automated closed captioning for Simulated-Live Events, and live captioning (human assisted) for On-Demand Events.

      Simulated-Live Events

      Automated captions are available for Simulated-Live Events at no charge. To order auto captions, please refer to the article: Ordering Closed Captioning Instructions.

      Order Process: On-Demand

      Human-assisted captioning is available for On-Demand Events at a cost of $300 per hour. A captioner will generate a WebVTT file to attach to your recording.

      Note: A your recording file must be added to the Event at least 5 business days in advance of when you would like your event available for viewing. 

      On the Schedule step of your Event build, upload your recording in the 'Recording' field: 

      Screenshot: Schedule section on the Event build, with the 'Recording' field highlighted.

      Navigate to the Extras step and scroll down to the Closed Captioning section:

      Screenshot: Closed Captioning order instructions for simulated live events.

      In-software instructions state the following (image text):  

      Closed captioning services include captions on the recording, and a WebVTT file. EventBuilder captioning services are compliant with Section 508 of the Rehabilitation Act and the Americans with Disabilities Act requirements.

      By default, closed captions are displayed in English for an English-speaking presenter. Additional languages are available. If you would like assistance on event day, EventBuilder offers professional moderation services. Contact EventBuilder  to learn more about additional languages and/or professional moderation services.

      WebVTT File Upload

      • Simulated-Live (automated captions) - a WebVTT file is created after Event completion and automatically attached to your Event. To verify the file has been uploaded, navigate to the Extras step on your Event and scroll to the Closed Captioning section. The WebVTT file will appear in the field: 

      Screenshot: Closed Captioning area on the Extras Step with a VTT file attached.

      • On-Demand - your WebVTT file will be uploaded to your Event and emailed to you from our Services team.

      Our Commitment to Accessibility

      Making sure all of your Attendees can access your Events and customize their experience as it best suits them is a priority for EventBuilder. We work continually to design our products and services for everyone to access and enjoy without barriers. If you have a specific Accessibility need, please contact our Services Team: services@eventbuilder.com .