User Accounts - Adding and Managing
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      1. EventBuilder Software Knowledge Base
      2. Administration
      3. User Accounts - Adding and Managing

      Disabled User Account Task Checklist

      After disabling a User Account, Events, Templates, and Pages associated with the User retain their listed Contact Name and Email. Administrators can follow the steps listed below to ensure references to the former account holder are changed.

      Swap Teams and Teams Live Event Links

      Swapping the Teams and/or Teams Live Event links transfers control of the Teams rooms to the Administrator or new subscriber. For instructions, please see How to Replace a Teams Link.

      Update Contact Name / Contact Email on Templates & Events 

      Event Templates and individual Events will retain the former User's information. To update the Contact Name and Contact Email, go to Templates and/or Events, open the Template or Event build you wish to change and navigate to the Set Up step. Make the appropriate changes, then click 'Save.'

      Screenshot: Templates area, Set Up step, with the Contact Name and Contact Email highlighted.

      Audit Events Pages and Files

      Listing Pages and other Event assets, such as files and images, should also be checked for references to the former User.