I am having buffering / I have intermittent audio and/or video / I can't see

What should I do if I'm having buffering issues?

Please refresh your browser by clicking on the Refresh Now button on the Information tab or by refreshing your device.

If you are still unable to connect, please try the following:

• Close additional browser tabs and programs to free up your device's resources.
• Join your event through a different browser.
  • All major browsers are supported, however due to differences in security configurations, one browser might work better than another for you.
• Disconnect your VPN, or contact your network/systems administrator
  • Your network firewall, VPN or proxy may be interfering with your access to the streaming console.
• Join via guest network (if available)
  • A guest network may offer a less restrictive environment for viewing your event.