Attendee Streaming Console FAQ
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      2. Attendee Experience and Resources
      3. Attendee Streaming Console FAQ

       I can't hear.

      What should I do if I am not getting any audio while viewing the event?

      Your event audio will stream via your computer speakers.

      Please first refresh your browser by clicking the Refresh button on the Information tab, or by refreshing your device.

      Screenshot: Attendee Console Information panel, lower portion - Refresh Now button highlighted.

      If the refresh did not resolve the audio issue, please double check that your computer speakers are powered on and the volume is up.

      In addition, there is a second volume control in the streaming console.

      You will see a speaker icon in the lower left corner of the main viewing area. Please ensure that this volume is turned up and not muted.

      Screenshot: Lower left corner of the viewing console with the volume icon highlighted.