The stream is not starting / I see a black screen with a play button.

What should I do if the stream isn't starting, or I only see a blank screen with a play button?

Please click on the Play button in the main viewing window or refresh your browser.

If you are still unable to connect, please try the following:

• Close additional browser tabs and programs to free up your device's resources.
• Join your event through a different browser.
  • All major browsers are supported, however due to differences in security configurations, one browser might work better than another for you.

• Disconnect your VPN, or contact your network/systems administrator
  • Your network firewall, VPN or proxy may be interfering with your access to the streaming console.
• Join via guest network (if available)
  • A guest network may offer a less restrictive environment for viewing your event.